Management Team
TMG Health is a growing organization whose building blocks of skill and over 190 years of health care experience make for a strong foundation. TMG Health's structure includes the talent and expertise of our key team players:
JOHN T. TIGHE, III, Founder, President and CEO, founded TMG Health and has developed it into a premier healthcare outsourcing organization, serving the Medicare and Medicaid market. He is an expert with more than 20 years of health care experience. Tighe is the former Senior Vice President of Government Programs for Keystone Plan East and AmeriHealth HMO, two subsidiaries of Independence Blue Cross (IBC), Philadelphia, PA. Responsible for IBC's Medicare and Medicaid HMO businesses in six states, Tighe increased Medicare HMO revenues from $25 million to $800 million in the span of just three and a half years. His Medicaid experience includes growing IBC's Medicaid membership to over 600,000 during the same period.
Tighe is also responsible for developing, implementing, and marketing the nation's first Medicare PPO product under CMS’s Medicare + Choice Demonstration program. Tighe received his Bachelor’s Degree from the University of Pittsburgh and earned his Master's Degree in Business from Villanova University.
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ROBERT DUNN, Executive Vice President and Chief Development Officer, is the senior leader for developing new business, driving business growth and maintaining customer relationships. He is responsible for planning and guiding all sales and marketing efforts. Additionally, he continues to lead TMG Health's technology strategy, oversees the development of products and services, and identifies potential strategic acquisition/partnership opportunities.
Previously, Robert served as the Chief Operating Officer of TMG Health from 2006 to 2010. He has 25 years experience in the management of information technologies involving complex systems integration, outsourcing and consulting. He has empirical experience as a technologist, professional consultant, CIO, entrepreneur and leader of technology organizations. He has had operations and P&L responsibilities in start-ups, private companies and for publicly traded companies.
Prior to joining TMG Health, Robert was with ACS Healthcare Solutions in Detroit, MI where he was a Partner in the Consulting Group and Vice President of Outsourcing. Robert also served as President of TechRx, Inc. pharmacy software and services organization in Pittsburgh, PA, as a Managing Director for Keane, Inc. and the President and Founder of MCSI, a technology and outsourcing firm that was headquartered in Pittsburgh that was purchased by BRC, Inc. of Dallas, Texas.
Robert holds a Bachelor's Degree from West Virginia University and a Master's Degree from Pennsylvania State University.
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STEVEN ROCK, MBA, CPA, CHE, Chief Financial Officer, reports directly to Jack Tighe, President and Chief Executive Officer and is located in our King of Prussia office. As CFO, Steve is a vital member of TMG Health's Executive Team, bringing more than 25 years of leadership experience to the Company's finances, operations, strategic planning and organizational development activities.
Previously Steve had a10 year tenure with Synertech Health Systems Solutions, where he held positions as CEO, COO and CFO in a dynamic BPO service environment. At Synertech, Steve led strategy development that grew the organization to one of the largest and most profitable BPOs and ASPs in the healthcare payer market. Steve also worked as the President and CEO with Amisys LLC, providing information management solutions in the healthcare payer software space and as SVP of Healthcare Operations for Platinum Equity a private equity company which owned both Synertech and Amisys. Most recently, Steve worked as the Chief Executive Officer with PBA Benefits Trust and Builders Benefits where he developed and implemented strategies to create self insured health plans and supporting infrastructures for sales and operations.
Steve has also held the SVP and COO of Subsidiary Organizations positions with Capital Health System, the VP Finance and CFO with MEDATLANTIC Healthcare Group and director positions with Washington Hospital Center and George Washington University Medical Center.
He received his Masters in Business Administration from Loyola College and a Bachelor of Science Degree in Accounting from University of Maryland.
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OLGA THORNTON, Senior Vice President and Chief Compliance Officer, is a registered nurse with more than 25 years of health care experience, including more than five years in nursing home administration and seven years in Medicare managed care program management.
Thornton initially headed up the implementation teams at TMG Health and in that role also acted as a liaison between the clients and TMG. In August of 2008 she took on the role of Corporate Compliance Officer and in that role oversees TMG compliance activities including, the Code of Conduct, monitoring of regulatory changes and communicating those changes within TMG and to our clients, oversight of all compliance training, coordination of regulatory audits and working with the Security Office to identify and mitigate security risks.
She was most recently Director of Quality and Customer Service at Crozer Keystone Health System, Upland, PA, for their Provider Sponsored Organization, a Medicare demonstration project awarded to the health system in 1996. Her responsibilities included member services, quality assurance, compliance, enrollment and provider relations. She spearheaded most of the operational and quality activities of the plan and guided it through its first CMS Annual Review, HEDIS Audit and NCQA Review.
Prior to joining Health Plans of Pennsylvania, Thornton was Manager of Patient Care Management and then Manager of Operations at Independence Blue Cross for the Keystone65 Medicare Risk Product. During her tenure as Manager of Patient Care Management the plan grew from 4,000 to 90,000 members. She implemented the Health Risk Assessment of all new enrollees and enhanced and/or implemented Congestive Heart Failure, Diabetic Management and Total Joint Replacement programs. Thornton is a graduate of the Temple University Hospital nursing program and has earned a Bachelor of Science Degree from Villanova University.
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CHRISTOPHER J. HARAN, Chief Information Officer, provides the vision and leadership required to maintain and improve TMG's industry-leading application of technology programs for government-sponsored health plans. He leads the Company in planning and implementing a seamless information technology function over multiple geographic locations.
Responsible for the day-to-day activities of TMG Health's technology departments, Chris facilitates communication among the Company's operations staff, management, customers, and vendors. He is responsible for establishing and maintaining the Company's disaster recovery, business continuity, and technical security programs.
Chris has over 30 years of executive Information Technology management experience in financial services, publishing, and consulting. Most recently, he served as President and Chief Executive Officer of the Northeastern Pennsylvania Technology Institute and the Great Valley Technology Alliance where he played an integral role in planning and developing programs and activities to help Lackawanna and Luzerne Counties progress toward an innovation/knowledge-based economy. He established the governing structure of the organization, which includes 14 regional colleges and universities, and obtained over $25 million in Federal and State funding. His organization of an annual collegiate business plan competition resulted in the creation of 40 new companies in the region. Chris has also held the position of Vice President of Business Operations for CyLogix, Inc. / Keane, Inc. and executive-level positions for Harper Collins Publishers Inc. and Chemical Bank/Manufacturers Hanover Trust Bank.
In addition to his roles at TMG Health, Chris is also an Adjunct Professor of Business and Managerial Science at Marywood University, Scranton, and previously served as an Adjunct Instructor of Continuing Education for Penn State University.
Chris has a Master of Science degree in Management Science and Bachelor of Science degree in Biology with a minor in Education from Stony Brook University, New York. He also attended Managing Information Systems Resources at Harvard University.
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JOSEPH RAMPONE, Senior Vice President of Operations, is responsible for the leadership of TMG Health's operational areas, including Claims, Customer Service, Enrollment and Client Financial Services. He approves and coordinates contractual, operational and service requirements for clients and operational vendor partners and plays an active role in developing strategies and tactics to improve operational efficiency and effectiveness.
By interacting and consulting with all TMG departments, clients and vendors, Joe ensures that performance objectives, financial goals and regulatory standards are met.
Joe has more than 20 years of advanced leadership experience in health care services and has a proven track record of implementing new strategies and technologies. His expertise enables companies to perform above and beyond previous standards. Most recently, Joe served in a consulting capacity as an Operations Executive for Rembrandt Group, LLC where he introduced business processing automation technology into the healthcare market. Joe has also held the position of Senior Vice President of Operations for Carefirst Blue Cross Blue Shield and similar executive positions in IT and Operations at NYLCARE Health Plans, Inc., Oxford Health Plans, Inc. and Blue Cross Blue Shield of New Jersey.
Joe has a Bachelor of Science degree in Business Administration from Trenton State College, New Jersey.
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WILLIAM F. HAGGETT, Senior Vice President for Business Strategy is a seasoned health insurance executive with experience in both commercial and government health programs. He oversees TMG's business strategy and strategic planning, particularly as it pertains to health care reform.
Haggett most recently was the Chief Marketing Executive for Independence Blue Cross in Philadelphia, PA. In that role, he was responsible for all sales, account management and product development functions for commercial and government business. He also served as President and CEO of an IBC subsidiary, AmeriHealth New Jersey, and had full P and L accountability for that $800M company. He oversaw Medicaid expansion into six states, the formation of the CHIP program and creation of a charitable foundation to support health insurance coverage for needy children. Haggett lead the company's strategic planning process in 2005, which created a five year blueprint for the company's direction.
Prior to IBC, Haggett worked in the education field, with management posts at several Philadelphia institutions. He has a Doctorate in public policy from Temple University, a Master's Degree in statistics and research methodology and a Bachelor's Degree in Psychology both from Southern Connecticut University.
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VINCENT M. DADAMO, Senior Vice President and General Counsel, oversees the complex legal, contract and regulatory issues impacting TMG Health's operations. He is responsible for evaluating and determining the appropriate legal courses of action to meet business objectives and direct the company's general legal affairs and risk management. His job duties include creating and modifying new and existing contracts, overseeing corporate governance practices, state regulatory TPA licensure, managing litigation efforts, handling employment matters and providing legal support for the various operational areas.
Dadamo has over 25 years of legal experience in a variety of business environments. He has extensive experience in BPO services, managing public companies, various compliance matters and handling corporate legal issues. Prior to joining TMG Health, Inc., Dadamo served as Senior VP, General Counsel and Corporate Secretary for ICT Group, Inc. In this position, he advised and counseled the CEO, Board of Directors and other executives and management on a variety of matters, managed public company reporting and compliance, was the lead negotiator in merger and acquisition activity, negotiated commercial agreements, selected and directed outside counsel, and handled employment law issues.
Dadamo has his L.L.M. in Taxation from the Villanova School of Law and his Juris Doctorate from Duquesne University School of Law.
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DEBRA KIRCHER, Vice President of Medicaid Services, oversees and provides executive leadership for all Medicaid development and operational functions. In this role Kircher liaisons between clients and TMG, leading informed policy development and strategic planning to address regulatory requirements and shifts, as well as healthcare industry trends. With over 25 years of extensive government programs and commercial operational experience in claims administration; provider contracting, credentialing and fee schedules; customer call centers; enrollment, billing and reconciliation; and information services, Kircher is positioned to help identify and react to needs in the highly regulated and constantly changing Medicaid environments.
Kircher most recently was a Senior Consultant for HTMS, delving into Health Care Reform, HIPAA requirements and government program operations. Prior to that, she held positions as Chief Operations Officer and SVP of Operations at Health Partners, Inc., and VP of Operations at Keystone Mercy Health Plan. In these roles Kircher led the strategic development of Medicaid, SCHIP, and Medicare operations in multiple states.
Kircher's foundation is in education and she has a Bachelor of Science from West Chester University. In addition she has advanced education in Health Care Law from Widener University School of Law and she has extensive Project and Program Management Training.
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KIMBERLY LINE COURTOIS, Vice President of Human Resources, is responsible for the leadership, oversight and direction of all aspects of TMG Health’s Human Resources and Training functions, including performance management, employee benefits, employee relations, career planning, employee retention and recruiting, organizational development, compensation analysis and structure, training and staff development, compliance with federal, state and local employment laws, and employee communications.
Courtois brings to TMG Health over 15 years of Human Resources experience in a variety of business environments. Before joining TMG Health, she served as Director of HR, reporting to the President and CEO of a national leader in the automotive retail, distribution and service industry. In this position, she designed and developed a proactive national Human Resources department overseeing 260 branch offices throughout 48 states with over 2,000 employees.
Courtois has extensive experience in recruitment, managing complex compliance issues and directing company-wide management development and employee training programs.
Courtois holds a Bachelor’s Degree from Dickinson College, in Carlisle, Pennsylvania.
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BARRY WALSH, Vice President of Claims, has 18 years of experience in the insurance services and health claims processing business. He is responsible for all health care claims marketing and sales. From 1982 to 1988 he was a product manager for the RCA Corporation, responsible for computer based communications products and services for insurance and banking industries.
Walsh holds a Bachelor's Degree in Finance from Boston College.
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DEANNA FORTE-LAHEY, Vice President of Customer and Ancillary Services, is responsible for the oversight of multiple call centers within TMG Health and all aspects of customer service including inbound/outbound calling, quality, training and new call center implementations/conversions. In addition, Forte-Lahey is responsible for the Ancillary Services department functions including fax receipt and routing, return mail, Health Risk Assessments, Working Aged/Part D COB surveys and coordination of benefits research.
Forte-Lahey brings to TMG Health over 20 years of customer service experience including 15 years in health care insurance.
Forte-Lahey began her career with TMG Health as Senior Manager of Customer Service. During her tenure, she was promoted to Senior Director of Customer Services prior to assuming her current role of Vice President of Customer and Ancillary Services.
Prior to joining TMG Health, Forte-Lahey served as Senior Manager of Customer Service at Commonwealth Telephone Company. She was also employed at Blue Cross of Northeastern Pennsylvania for over ten years and held various management level positions within the Enrollment/Billing and Customer Services departments.
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JAMES H. WATSON, Vice President of Finance, is a member of TMG's executive management team and oversees all financial operations including finance, accounting, and external reporting. He is also responsible for the facilities and asset management functions of the company.
Watson has over 20 years experience in the healthcare industry. Prior to joining TMG Health he held positions as Chief Financial Officer and Chief Operating Officer of a rapidly growing healthcare and housing organization where he oversaw all finance and accounting, human resource, information technology and facilities management functions. Watson also held various positions with Independence Blue Cross (IBC) in Philadelphia, PA over a ten year period, where he was involved with the development of multiple risk sharing programs, and responsible for financial and compliance reporting. During his employment with IBC, Watson worked with the Executives and Board of Directors of various hospitals and provider groups to support managed care arrangements. Prior to joining Independence Blue Cross he worked as an auditor and consultant with one of the Big Four international accountancy and professional services firm KPMG, servicing clients in both the insurance and banking industries.
Watson holds a Master's of Business Administration Degree in Finance from Saint Joseph's University, and a Bachelor's of Science Degree in Accounting from Bloomsburg University of Pennsylvania. He holds a CPA license and is a member of the Pennsylvania Institute of CPAs.
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TEIG BOYLE, Vice President Sales, plays a key role in the growth, profitability and success of the Sales operation of TMG Health. He provides leadership, on-going management, and strategic guidance to the Sales and Account Management functions to achieve the revenue growth and margin objectives for the business.
Mr. Boyle is responsible for the day-to-day operations of TMG Health's Sales activities, including the development, implementation and achievement of short and long term sales objectives. His role is to establish, expand, and assist in managing key account relationships with major customers and prospects.
Mr. Boyle has a solid, 16-year background in Sales and Account Management. Most recently, Teig served as Vice President of Sales for Aethon, Inc., a leading provider of robotic delivery and asset management systems to the healthcare industry. While there, he managed sales operations which focused on increasing revenue by targeting health care facilities with a need for enhancing technology and reducing operating costs. He was also responsible for generating more than $16 million in revenue through the sales of automated delivery robots.
Also at Aethon, Inc., Mr. Boyle was successful in various roles, ranging from Sales Executive to Regional Vice President of Sales. During his seven years at the company, he developed a proven track record of generating sales and successfully closing contracts with C-level executives of hospitals.
Prior to his work at Aethon, Inc., Mr. Boyle served as Vice President of Sales at TechRx, Inc. He was also a Senior Sales Executive at Automated Healthcare, Inc., and a Regional Director at Catalyst Connection.
Mr. Boyle received a Master of International Management from the American Graduate School of International Management in Glendale, AZ. He also received a Bachelor of Arts in French Literature from Washington and Jefferson College in Washington, PA.
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JULIE SPACE, VP of Product Management & Marketing, is responsible for the company's marketing strategy and execution, including competitive positioning, product marketing, marketing communications and demand generation. She plays a key role in the strategic direction of the company in its achievement of revenue growth and successful market placement.
Space brings to TMG Health over 20 years of extensive experience in Marketing and Product Management. A seasoned executive, she has driven dramatic results through her proven ability to identify trends, quantify market segment opportunities, design products and execute successful growth strategies. Prior to joining TMG Health, Julie was Vice President of Marketing and the Customer Experience at BabyAge.com and was responsible for the company's e-marketing strategy, private label product development and customer service organization. Julie joined BabyAge.com from Frontier Communications, where she held progressively responsible senior management positions in Product Management, Marketing and Sales.
Ms. Space joined TMG Health in January 2009 and served as Senior Director of Support Services prior to assuming her current role of VP of Product Management and Marketing.
Julie is a founding member and active leader of the NEPA Customer Service Consortium, a member of the Board of Directors of the Great Valley Technology Alliance (GVTA), a member of the Leadership Wilkes-Barre Alumni Council, and serves on the leadership team for e-Marketing NEPA.
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MICHAEL KINGERY, Vice President of Enrollment and Billing Services, is a member of TMG Health’s executive management team and is responsible for the leadership and strategic direction of the Enrollment and Billing function as well as the Business Optimization, Analytics, Reporting, Regulatory Affairs, Quality Assurance, Training and Plan Management functions.
Kingery has in-depth experience in the managed care industry and a proven ability to translate strategic vision into concrete operational results. His most recent position was as Senior Director of Enrollment at WellCare Health Plans where he implemented and managed Enrollment functions for Medicare PDP, Medicare Advantage Prescription Drug (MA-PD), Private Fee-For-Service (PFFS) and Medicaid plans. He also spent several years as an IT consultant with WellCare.
Kingery holds a bachelor’s degree in Finance and Management Information Systems from Florida State University, Tallahassee, Fla.
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